Last Updated: May 27, 2022
This Privacy Policy describes how The Bountiful Company and its subsidiaries including, without limitation, American Health Inc., The Ester-C Company, Home Health Products LLC, Nature’s Bounty (NY) Inc., Puritan’s Pride Inc., Rexall Sundown Inc., Solgar Inc., and United States Nutrition Inc. (collectively the “Company”, “we”, “us”) collect and use personal information about you.
The Company takes the privacy and security of your personal information seriously. This Privacy Policy describes the choices available to you regarding our use of your personal information and how you can access and update this information. By using the Company’s products, apps, sites, or other services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not, please do not use the Company’s products, apps, sites, or services.
European Union (EU) Residents: Those living in the EU should also view the “Information Collected from Individuals in the European Union” section of this Privacy Policy here to learn additional information about how we collect and use your personal information in compliance with EU data protection laws.
California residents: Those resident in California should also view the “California Notice of Collection of Personal Information” here, in addition to the sections of this Privacy Policy entitled “Information We Collect” and “Information We Use,” to learn more about how the Company collects and uses personal information, and to learn more about how to exercise California privacy rights.
For the purposes of this Privacy Policy, personal information means information that either identifies, relates to, or describes you on its face, or that could reasonably be linked, directly or indirectly, with you or your household.
As provided in more detail below, we collect personal information from a variety of sources, including from:
If you have questions about this Privacy Policy or how we treat your personal information, please contact us using the information provided in the “How to Contact Us” section of this Privacy Policy here.
Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. This includes:
We collect information from you and about you in different ways.
We use your personal information for the following business purposes:
If you have decided to opt in for marketing purposes, we may use your personal information for the following purposes:
To exercise choices for marketing purposes, please see the “Marketing Choices” section of this Privacy Policy.
Lastly, we may use information you provide to us for the following additional purposes:
Affiliates. We are affiliated with a number of other health and wellness brands, including but not limited to American Health®, Ester-C®, Everclen™, Nature’s Origin®, Nature’s Bounty®, Solgar®, Sundown®, Sundown® Kids, Good ‘N Natural®, Home Health™, Natural Wealth®, Flex-A-Min®, Osteo-Bi-Flex®, and Sisu®, all under The Bountiful Company umbrella (collectively, our “Affiliates”). Affiliates may share your personal information among themselves for legal purposes as well as to send you promotions, sales and offers, and newsletters in which you have indicated interest. The affiliate that collects your personal information will not share your personal information with other third parties for marketing purposes unless you have consented to the sharing of your information or you have indicated interest in receiving communications from third parties.
Third Parties. We will disclose your personal information to the following categories of third parties for the following limited business purposes:
We will also share your information in the following additional circumstances:
You may receive marketing offers or solicitations from us through email from time to time. You can subscribe to marketing emails by emailing us at [email protected].
If you prefer not to receive marketing emails from us, please contact us at [email protected] or follow the opt-out instructions at the bottom of each marketing email. Please note that these requests may take up to 10 days to be effective.
Your request not to receive marketing emails from us will not apply to messages that you request or that are not of a marketing nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving marketing emails.
We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual basis (that is, reports of your own activity) as well as on an aggregated basis (that is, reports of all user activity or of the activity of certain users as a group). Visitors from the EU may click here for additional information in the “Cookies and Tracking Technologies” section of this Privacy Policy about cookies.
You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the features on our apps and sites.
We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Please note we do not currently support any browser based Do Not Track (DNT) settings or participate in any DNT frameworks, and we do not assign any meaning to any potential DNT track signals you may send or alter any of our data collection or use practices in response to such signals.
Opt Out of Interest Based Ads – If you wish to not have your personal information used for the purpose of serving you interest based ads, you may opt-out by clicking here. Please note this does not opt you out of being served all advertising, and you will continue to receive non interest based ads.
Our apps and sites may include Social Media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our apps or sites, and may set a cookie to enable the feature to function properly. Social Media features are either hosted by a third party or hosted directly on Company apps and sites. Your interactions with these features are governed by the privacy policy of the company providing it.
If you have established a user account in connection with one of our apps and sites, you may be able to review and request changes to some information that the Company maintains about you through your account settings or by contacting us at [email protected]. We will respond to your request within 30 days. Upon request we will provide you with information about whether we hold any of your personal information.
Visitors from the EU may refer to the “Information Collected from Individuals in the European Union” section of this Privacy Policy here for further information about your specific rights in relation to the personal information we hold about you.
We will only retain your personal information for as long as necessary (generally 7 years) to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes, and enforce our agreements.
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected].
Our services are U.S. based and therefore, if you are using the services from outside the United States, including the European Union or European Economic Area, and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States using appropriate transfer mechanisms as required by applicable law. This is done either to ensure we can provide our services to you, or where not necessary for the provision of our services (such as in the case of providing you with marketing communications), it is done only with your consent. Please note, however, that the data protection laws in the United States may not be as comprehensive as those in your country of residence. We are, however, unable to provide our services without handling your personal information in the United States.
In addition to the information provided elsewhere in this Privacy Policy, this section describes the types of personal information that, in the last 12 months (from the Effective Date listed at the top of the Policy), the Company has collected, used, disclosed, and may sell.
The Company has collected the following categories of personal information associated with you for the business and commercial purposes listed above under “Information We Collect”:
The Company has used the following categories of personal information associated with you for the business and commercial purposes listed above under “Information We Use”:
The sources of the personal information are disclosed by you, automatic collection of information about your online activity, third party analytics tools, healthcare professionals, service providers, data brokers, advertising networks, and other select third parties (as defined above).
The Company has disclosed the following categories of personal information associated with you to service providers for the business and commercial purposes listed above under “Information We Share”:
The Company has sold the following categories of personal information associated with you to analytics companies and ad networks for the business purposes listed above under “Information We Use”:
If you are a California resident, you can take advantage of the following rights:
To exercise your California Right to Know or Right to Delete, or if you have questions about your California Privacy rights, please contact us at [email protected], 1-800-421-1168, or by mail at The Bountiful Company, Legal Department, 2100 Smithtown Avenue, Ronkonkoma, New York 11779. You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
We may take steps to verify your identity before responding to your request. If you exercise any of the foregoing rights, we will not discriminate against you, such as by denying you access to our products or restricting your access to products of certain pricing or quality. We will confirm receipt of your request within 10 business days and will respond to your request within 45 calendar days, after proper verification, unless we need additional time, in which case we will let you know.
Agent Requests. Your authorized agent may submit a request on your behalf, after submission of proof of authorization in accordance with California law. We retain the right to request confirmation directly from you confirming that the agent is authorized to make such a request or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s personal information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention.
If you exercise any of the foregoing rights, we will not discriminate against you, such as by denying you access to our products or restricting your access to products of certain pricing or quality.
Our apps, sites, and services are not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with such information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
Our apps and sites may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.
We maintain reasonable security procedures to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide through our apps and sites. In addition, we limit access to your personal data and personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data and information on our instructions, and they are subject to a duty of confidentiality.
Among other safeguards, we use Secure Sockets Layer (“SSL”) technology to help protect transmissions over the internet of your payment card data.
Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you prefer not to transmit your credit card number over the internet, you can contact us using the toll-free number listed on the website from which you want to order. If you have any questions regarding security, you can contact us at [email protected].
We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date those terms will be effective. We will give you advance notice of any material changes by email where possible. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review any such changes.
Your Rights. Under the European Union General Data Protection Regulation, you have certain rights regarding your personal information:
If you would like to exercise any of your rights described above and submit a request, contact [email protected]. We will respond to all legitimate requests within one month. We may sometimes request additional information from you. Please note that we may not be able to fulfill your request under certain circumstances, such as when it is necessary to keep your information to complete an order or meet a legal obligation. If we cannot fulfill the request, we will notify you of the reasons why.
If you disagree with our resolution of your request, you have the right to make a complaint to the supervisory authority in your country. You may also seek to enforce this right through a judicial remedy.
Health Information. We are required by law to maintain records of our customers who report adverse reactions to our dietary supplement products. We ask for your explicit consent before collecting any information about your health or medical conditions. We will use this information only for the purposes of meeting our regulatory and legal obligations and will not share it with any third parties. You may withdraw your consent at any time by contacting us as described above.
CookiesAndTracking We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. The chart below explains the different types of cookies and tracking technologies and what we use them for:
Cookie/Tracking Technology |
Name |
Purpose |
Cookie preference |
CookieConsent |
Where you indicate a preference about cookies on our websites, this cookie will be used to remember your choice. |
Security cookies |
n/a |
We use these cookies to protect our legitimate interests in providing a secure shopping experience and protecting the data we hold. These cookies [insert explanation of what they do]. |
Functionality cookies |
BVBRANDID, 51981, 51982, 52450, 52496, ASP.NET_SessionId, ContinueShoppingUrl, SLI4_460326000, SLIBeacon_460326000, SliUserIdCookie, _ Sale3for1SessionCookie, _auth, _caid, _cavisit, _mibhv, a1ashgd, og_session_id, optimizelyEndUserId, _pinterest_cm, _pinterest_sess, _auth, stc112271, JSESSIONID, s_vi, OAID |
We use these cookies to advance our legitimate interests in running a user-friendly website. [These recognize you when you return to the website. For example, they help us show the right items in your shopping cart if you start a new browsing session.] |
Google Analytics/HotJar/Tracking |
_ga, _gid, _gat_, _hjIncludedInSample, 1P_JAR, CONSENT, HSID, 1P_JAR, AID, APISID, HSID, DV, NID, OGP, OGPC, SAPISID, SID, SIDCC, SSID, kampyleSessionPageCounter, kampyleUserSession, kampyleUserSessionsCount, backendDataInSessionFlag, kampyle_userid, cd_user_id, gpv_pn2, s_fid, s_cc, s_cvp_v22, s_invisit, s_sq, s_v3, s_v3_s, s_v4, s_vnum, MUID, NAP, ANON, USIsitevisited, uid, MUIDB, MR, B, ASPSESSIONID__, DSID, IDE, igodigitalst_10963738, igodigitalstdomain, igodigitaltc2, pID, SERVERID, cID |
We use these cookies to advance our legitimate interests in gaining insight into how our users are interacting with our websites. These cookies are used to analyze data pertaining to our web traffic. |
Ad cookies |
_uetsid, dnt, eu_cn, external_referer, _twitter_sess, _ga, tfw_exp, kdt, personalization_id, remember_checked_on, guest_id, wd, xs, sb, pl, fr, c_user |
We use these cookies to advance our legitimate interests in marketing relevant products to our customers. These cookies are used by our third-party ad network to adapt ads to users, improve campaign effectiveness. |
Web beacons |
_ __utma, __utmb, __utmc, __utmt, __utmv, __utmz |
We use these cookies to advance our legitimate interests in providing relevant marketing communications. We include web beacons in emails or newsletters to determine whether messages have been opened and identify the IP address of the computer on which they were opened. This information helps us customize the services we offer and measure the overall effectiveness of our online content and the products and services we offer. Web beacons also allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. |
If you wish to not have your browsing information used for the purpose of serving you ads, you may alter your advertising preferences here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by:
Email: [email protected].
Mail:
The Bountiful Company
Legal Department
60 Orville Drive
Bohemia, New York 11716
If you are located in the UK, and have questions about this Privacy Policy or our privacy practices, you also may contact our UK Representative using the following contact details:
The Bountiful Company
Beggars Lane
Aldbury, Tring
Hertfordshire
HP23 5PT
UNITED KINGDOM
+ 441442 890355
[email protected]
If you are located in the EEA, and have questions about this Privacy Policy or our privacy practices, you also may contact our EU Representative using the following contact details:
The Bountiful Company
C/ Belgrado, 6. Pol.
Európolis 28232
Las Rozas (Madrid)
SPAIN
+34 916 377 412
[email protected]